FoneCall-Generic Sip device

FoneCall-Generic Sip device


To provision a Generic Sip Device.

This can be assigned either in Wizard when Creating a service, or from the Service Module






Select Generic Sip Phone and enter MAC address.

The device will then need to be rebuilt, which can be done by going to the device on the User, selecting ‘Manage’ and then choosing ‘Rebuild



Once completed, the following credentials will appear at the top of the page in a teal banner: 

  • Username 

  • Password 

  • SIP URI 

A blue and white screen Description automatically generated

Log into the device’s web interface and manually enter the provisioning credentials. 

Once logged in, fill in the registration details as the following: 

  • Register name & SIP username both must be named the Unique Device ID 

  • SIP Server host as the customer's Service Ref ID (e.g. 123456_customer_id)  find this in Manage Customer



  • Outbound Proxy port No#: if using TCP, use port 5080. If using UDP, use port 5060 

  • The outbound Proxy server as “sail-core01.a4uc.com.au” 


  1. You can now attempt to register your Generic SIP device to the Access4 platform. 

Please note that the registration and maintenance of the 3rd party device is the responsibility of the Partner. We may assist if you experience any issues registering the 3rd party device. However, we cannot guarantee successful registration and call handling using a 3rd party device. 

 


Generic SIP Provisioning Details 

Please note that the details below refer to the username example created below. 

The Username and Register Name will be the same for each Generic SIP device. This will consist of 3 parts, with the first two separated by an underscore: 

A number and numbers with arrows Description automatically generated with medium confidence 

In the above image, there are two parts to take note of: 

Extension Number: 1234 

Unique Device ID: 1234567 

Another way of looking at this would be: (Extension Number)_(Unique Device ID)SboSS 

If you need to get the Username for the device again, you can do this by rebuilding the device. 


SIP Server: The SIP Server for the device to provision will be the same as the Customer Service ID seen in Portal e.g. 91796fonesensesupport

Outbound Proxy Server needs to be enabled and set to: sail-core01.a4uc.com.au 


Outbound Proxy Port: This varies depending on the transport method used and does not always require definition. 

  • TCP: 5080 

  • UDP: 5060 

Please be aware that the location of where to input these credentials will differ between devices. To show where they need to go, we have attached screenshots of the old and new versions of the Yealink Device Web Portal with the sample credentials mentioned above to help illustrate how it should be entered.



See example below